Terms and Conditions

01

General information

These Terms and Conditions set out the rules for using the Store, placing Orders, concluding Sales Agreements and using electronic services.

These Terms and Conditions are addressed both to Consumers and to Customers who are not Consumers.

Acceptance of the Terms and Conditions is voluntary, but necessary in order to place an Order, conclude a Sales Agreement or use electronic services.

The Store operates in accordance with Polish law, in particular on the basis of the Civil Code (Kodeks cywilny, Dz.U. of 1964 No. 16, item 93), the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta, Dz.U. 2014 poz. 827) and other applicable legal provisions.

The online store operates in Polish currency (PLN) and all prices given in the Store are gross prices expressed in Polish zloty (PLN).

02

Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

Price (Cena) - the gross price of the Product.
Lowest price in the 30 days before the reduction (Najniższa cena z 30 dni przed obniżką) - the lowest price in force in the Store during the 30 days before the reduction was introduced.
Customer (Klient) - a natural person, a legal person or an organisational unit making a purchase in the Store.
Consumer (Konsument) - a natural person performing a legal act not directly connected with their business or professional activity.
Entrepreneur with Consumer rights (Przedsiębiorca na prawach Konsumenta) - a natural person concluding an agreement connected with their business activity which is not of a professional nature for them.
Product (Produkt) - a movable item offered in the Store.
Order (Zamówienie) - a declaration of will of the Customer aimed at concluding a Sales Agreement.
Sales Agreement (Umowa Sprzedaży) - an agreement concluded between the Customer and the Seller.
Business day (Dzień roboczy) - a day from Monday to Friday, excluding days that are statutory public holidays in Poland.

03

Electronic services

The Seller provides the following electronic services free of charge: maintaining a Customer Account, the Order Form, the Cart, the Newsletter and enabling browsing of the Store content.

Electronic services are provided 24/7.

The Customer is obliged to use the Store in a manner consistent with the law, these Terms and Conditions and good practice.

It is prohibited to supply content that is unlawful or infringes the rights of third parties.

04

Customer Account

Creating an Account is voluntary and is not required in order to place an Order.

The Account provides, among other things, access to Order history, management of personal data and tracking of Order status.

The Customer may delete the Account at any time by sending a request to the Seller's e-mail address.

05

Newsletter

The Newsletter is an electronic service consisting in sending commercial information.

Subscribing to the Newsletter requires separate consent.

The Customer may unsubscribe from the Newsletter at any time via the link in the e-mail message.

Complaints regarding the Newsletter are examined within 14 days.

06

Placing Orders and concluding a Sales Agreement

Orders may be placed 24/7.

In order to place an Order you should: add products to the Cart, complete the delivery form, choose the delivery method and the payment method, and accept the Terms and Conditions and the Privacy Policy.

Pursuant to the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta, Dz.U. 2014 poz. 827), the sales agreement is concluded at a distance, at the moment the Seller confirms acceptance of the order for processing.

Confirmation of acceptance of the Order constitutes confirmation that the Sales Agreement has been concluded.

07

Payments

The available payment methods are indicated in the Store and include, among others: electronic payments, payment card, BLIK, traditional bank transfer.

All transactions made in the Store are settled in Polish zloty (PLN).

08

Delivery

Delivery is carried out within the territory of Poland and selected European Union countries.

The standard Order processing time is 1-3 Business Days, counted from the moment the payment is credited or the Sales Agreement is concluded (depending on the payment method chosen).

09

Complaints

Complaints submitted by Consumers are examined on the basis of the Act of 23 April 1964 - the Civil Code (ustawa - Kodeks cywilny, Dz.U. 1964 nr 16 poz. 93) and the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta, Dz.U. 2014 poz. 827), which governs the rules of liability for defects in goods.

The Seller is liable for the lack of conformity of the Product with the Agreement for 2 years from delivery.

Complaints should be sent to the e-mail address: hello@poppyhead.pl

The Customer may demand: repair, replacement, a reduction of the Price or withdrawal from the Agreement (if the defect is not insignificant).

The Seller will respond to the Consumer's complaint without undue delay, no later than within 14 days of receiving it.

A ready-made complaint form can be downloaded here:

form

10

Right to withdraw from the Agreement

The deadline for submitting a declaration of withdrawal from the Agreement is 14 days and is counted from the day the Customer receives the Product. To meet the deadline it is sufficient to send the declaration of withdrawal before it expires.

The Product must be sent back within 14 days from the date the declaration of withdrawal was submitted.

Information about withdrawal from the agreement should be sent to the address: hello@poppyhead.pl

The refund of payment is made without undue delay, no later than within 14 days from the date the Seller receives the Customer's declaration of withdrawal from the Agreement. The Seller may withhold the refund until the returned Product is received or until the Customer provides proof of having sent it back - whichever event occurs first.

The Consumer is liable for any diminished value of the Product resulting from handling it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

The right to withdraw from the Agreement does not apply to the Consumer in the case of agreements: for the provision of services, if the service has been fully performed with the express consent of the Consumer; in which the subject of the service is a Product with a short shelf life; in which the subject of the service is a Product delivered in a sealed package which, once opened, cannot be returned for health protection or hygiene reasons, if the package was opened after delivery; in which the subject of the service are Products which, after delivery, by their nature become inseparably combined with other items.

The cost of sending the products back is covered by the Customer. The Seller does not accept cash-on-delivery shipments.

A ready-made withdrawal form can be downloaded here:

11

Personal data

The controller of Customers' personal data is E-Commerce Solutions Sp. z o.o. in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and the Personal Data Protection Act of 10 May 2018 (ustawa o ochronie danych osobowych).

Details of data processing are set out in the Privacy Policy available in the Store.

12

Out-of-court dispute resolution

The Consumer has the possibility of using out-of-court methods of handling complaints and pursuing claims.

Detailed information on the possibility of using out-of-court dispute resolution methods is available on the website of the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów, UOKiK): uokik.gov.pl

The Consumer may also use the EU ODR (Online Dispute Resolution) platform, available at: ec.europa.eu/odr

The Seller's e-mail address for contact in matters relating to the ODR platform: hello@poppyhead.pl

13

Sales documents

The Seller issues the sales document in electronic form, in particular as an e-receipt or a VAT invoice, in accordance with applicable law, including the Act on Goods and Services Tax (ustawa o podatku od towarów i usług) and the provisions on cash registers.

Acceptance of the Terms and Conditions when placing an Order means the Customer's consent to receive sales documents solely in electronic form.

The e-receipt is issued via the electronic fiscal receipt system used by the Seller.

The e-receipt is issued at the moment it is saved in the IT system and the Customer is given access to the document via a link sent to the e-mail address provided in the Order.

The VAT invoice is issued in electronic form and sent to the e-mail address provided by the Customer.

If the Customer intends to receive a VAT invoice with a NIP number, the Customer is obliged to provide the NIP number before completing the order.

Sales documents in electronic form have the same legal force as documents issued in paper form.

14

Governing law and final provisions

Agreements are concluded in accordance with Polish law.

The choice of Polish law does not deprive the Consumer of the protection resulting from mandatory provisions of the law of the country of their habitual residence.

These Terms and Conditions are effective from 3 March 2026.

These Terms and Conditions are available free of charge at poppyhead.pl.